Refund Policy

Effective Date: 01-Jan-2025
Last Updated: 01-Jan-2025

At Nature Fit, customer satisfaction is our top priority. We understand that there may be instances where you need to return a product or request a refund. This Refund Policy outlines the terms and conditions under which refunds are issued.

Eligibility for Refunds

Refunds are available under the following conditions:

– The product is defective or damaged upon arrival.
– The incorrect product was delivered.
– The product remains unused, unopened, and in its original packaging.

Refund requests must be made within 2 days of receiving the product.

Non-Refundable Items
We do not offer refunds for the following:
– Products that have been used, opened, or tampered with.
– Digital or downloadable products.
– Clearance or sale items, unless defective.

How to Request a Refund
To request a refund:
1. Contact us at info@naturefit.site with your order details, including:
    – Order number
    – Reason for the refund request
    – Photos of the product (if defective or damaged)
2. Our team will review your request and provide further instructions.

Refund Process
    – Approved refunds will be processed within 5 business days of approval.
    – Refunds will be credited to the original payment method.
    – Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Exchanges
    If you prefer an exchange instead of a refund, please indicate this in your refund request. Exchanges are subject to product availability.

Shipping Costs
    – Refunds do not include original shipping costs unless the product was defective or incorrect.
    – Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.

Contact Us
    For any questions or concerns regarding our Refund Policy, please contact us at:
    Email: info@naturefit.site
    Website: www.naturefit.site
We strive to resolve all issues promptly and appreciate your understanding.